Quality Assurance

Technology had not advanced much when Aristotle said, “Quality is not an act, it is a habit”! The success of any organization is based on the quality of its products or services. The Quality Assurance team is tasked with the responsibilities of ensuring that the product / service that goes to customers is free from defects. Quality auditing is the systematic examination of an organization’s quality management processes. A quality audit is typically carried out by an internal or external quality auditor or audit team.

Quality audit is a verification effort intended at evaluating the degree of conformance to meet a standard specification or procedure of the product, design, process, or system. The quality audit has two components: one is the analysis of the system within which the items of product or service are brought into being and is called the quality system audit. The other one is an analysis of the items themselves, which is called product or service quality audit.

Audits are usually conducted at agreed time intervals, ensuring that an organization has a clearly defined system for quality monitoring. They can also help determine whether an organization is compliant with the requirements of a specific quality system.

Needless to say, Quality Assurance teams in organizations need to be equipped with applications that help in diligent planning and timely execution of audits. The solution should also enable creation of audit non-compliances / observations and seamless allocation of these to owners who can track the NCs and observation to resolution and later to closure.